RetaiLAN Professional Services

Merchants are used to hearing comments like "we can't do that" or "we can't touch your equipment" or "that's your responsibility, Mr. Customer" from their Managed Services Provider (MSP). Often, professional services represent a narrow set of competencies that occasionally meet an item on the merchant's requirements list.

RetaiLAN, IRG's professional services portfolio, takes a different approach. At the offering's foundation is an extensive collection of core competencies specifically created to offer customers a 'white-gloved' approach to service delivery; such as, CPE staging, onsite Carrier and IRG installations, asset tagging and POS installation. Additionally, services like demarc extensions, electrical work, IP Camera installation, Digital Signage installation, and WLAN implementation are right in IRG's wheelhouse. From design consideration to deployment and ultimately to customer acceptance, IRG's Service Delivery team has the knowledge, determination and sense of urgency to see a service request through to the end. Guiding the RetaiLAN portfolio is a set of acclaimed service delivery documents that define specifically, the deliverables and assign responsibilities and commitments to all parties involved with the Service Request, resulting in maximum accountability.

Tired of your MSP short-changing you on what they can and can't do for your chain? Try IRG's RetaiLAN for a new experience in professional services.

RetaiLAN Portfolio:

Carrier Installation – Onsite Carrier installations to confirm sync/surf of enabling technology ahead of IPI
IRG Professional Installations (IPI) – 24x7 onsite implementation, single technician can perform multiple Service Requests, thus reducing future dispatches and overtime
CPE Staging & Configuration – Results in Plug n' Play for CPE while onsite, so our technician can get the job done fast
Asset Tagging – POS, peripheral, network element tagging
IP-Camera Installation
POS Installation – New installs or updates
Dynamic Signage Installation – Wall-mount, ceiling mount, indoor and outdoor options
120v and Low-Voltage Wiring – Single dispatch, both tasks, saves time and money
Demarc Extensions – Translates to your store being completed on the first attempt, no re-dispatch required
Store Move/Adds/Changes – New store device installation, store relocations, store closures

RetaiLAN Advantages

Turn-Key Implementation
Same Technicians for Install and Troubleshooting
Single Dispatch can Complete Many Service Requests
Documented Process
All Requests Treated with Sense of Urgency
Access to over 60,000 technicians in North America alone!

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Gartner Recognizes IRG in its publication recommending U.S. Telecom Service Providers. Read more...