IRG | TruManageSM Managed Services
Managed Services shouldn't be an ambiguous term; but unfortunately, it is one that is often left too loosely defined between merchant and provider. Moreover, it's all-to-often a service put on 'auto-pilot' until an event does occur and then both parties must scramble to solve the problem, without clear demarcation points or well-defined processes. This common exercise can result in expensive change orders, lost time, double-work, extended outages, and even security breaches.
The TruManage Portfolio was created specifically for IRG's clearly identified merchant vertical market of retail/c-store/QSR merchants. It is a robust service set which offers merchant-specific services in a scalable and definable bundle. Additionally, TruManage is modular, so whether your chain is just a few dozen stores, or a multi-national conglomerate, our 'no one-size-fits-all' and 'no prerequisites required' mantras afford all merchants a comfortable, customer-defined, entry point with unparalleled flexibility for future-proofing.
Each touch-point of a TruManage Portfolio Product is carefully and painstakingly documented, customer-approved, and published to the IRG Vault Web-Portal for easy retrieval and reference. The acclaimed IRG Service Delivery Process is one that leaves nothing to chance. Each step of each commitment, whether on the provisioning, implementation, or support side of a Service Request's lifecycle, is defined and included in the appropriate Project Support Document, for maximum accountability.
Let IRG infuse quality work and accountability into your chain's operations with TruManage.
TruManage Advantages
IRG stands out among many Managed Services Providers.
- Vendor Accountability
- Customer Self-Service Capable
- Customer-Accessible Web Portal Access for Centralized Management for all TruManage Products
- Modular Service Portfolio
- Enterprise and Franchise Friendly
- Three US-Based 24x7 Network Operations Centers
- Verifiable and Realistic Service Level Agreements (SLAs)
- Simple Invoicing
TruManage Portfolio
Gartner Recognizes IRG in its publication recommending U.S. Telecom Service Providers. Read more...
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